Buyer's Guide for Online eBidding

First Time Bidding Online?

Welcome to JTR Auction House! If this is your first time participating in an auction, rest assured, our team is here to guide you throughout the process. If you are unable to attend an auction physically, you may still be able to join via Online Bidding. Please contact our office to confirm whether Online Bidding is offered for the specific property or auction event. Once confirmed, kindly follow the simple steps below to register and participate online.

Registration of Online eBidder

Step 1:Register to Bid

To participate via the JTR Online eBidding Portal, you must first complete your bidder registration. Please note that registration must be completed and approved prior to the start of any auction sale. Late or incomplete registrations may result in the inability to access or place bids during the live auction session.

Step 2: Registration Process

In order to register, please contact us by email or phone to provide your personal or company details, along with the required supporting documents and the bidder’s deposit amount as stated in the Auction’s Conditions of Sale.

Step 3: Online Bidders Deposit Requirement

All intending online bidders must deposit an amount as stipulated in the Terms and Conditions of Sale stated in the Proclamation of Sale (POS). The deposit payment must be made via local bank transfer, and the proof of transfer must be submitted to JTR Auction House by 5:00 PM at least one (1) working day prior to the auction date. Please ensure that JTR Auction House has received and confirmed your deposit before bidding. Failure to make or verify the deposit may result in the bidder losing the right to bid or risk losing the property entirely.

Step 4: Online Bidding Access

To participate in online bidding, bidders must first submit the required auction deposit as stated in the Terms and Conditions of Sale. After the deposit and necessary documents have been verified, a Login ID and Password will be issued via email to the registered bidder. These credentials will allow you to access the JTR Online eBidding Portal. Bidders are required to log in and place their bids during the official auction hours on the scheduled e-Bidding date, in accordance with the auction rules and regulations.

Step 5:Account Security and Responsibility

Once you have registered, you are required to keep your email account and password strictly confidential. Do not share or permit any third party to use or access your account under any circumstances. You will be fully responsible and liable for all bids placed using your registered email account and password, whether made by you or any unauthorized party.

Step 6:Bidding Process (e-Bidding Demo)

Once the auction begins (Ebidding Demo), you are ready to place your bid. Simply enter your desired bid amount and click the “Submit” button to confirm your bid in the e-Bidding system.

Step 7:Post-Auction Notification and Payment

After the auction concludes, a notification will be sent to inform you if you are the successful highest bidder.
Successful bidders will be required to execute and sign the Memorandum of Sale and pay any additional amount (if applicable) representing the balance between the final purchase price and the deposit paid. In addition, bidders must also pay the stamp duty and Memorandum perfection charges as stipulated.
Auction deposits from unsuccessful bidders will be refunded in accordance with the auction terms and conditions.

System Requirements and Technical Disclaimer

Bidding Responsibility
Bidders are strongly advised not to place bids during the final minutes or seconds of the auction to avoid the risk of connection or system delays. Neither JTR Auction House nor the Service Provider shall be responsible for any failure or lapse (including power failure, internet disruption, or technical malfunction) that occurs on the bidder’s or vendor’s side.

To prevent such issues, bidders are encouraged to make necessary preparations and have alternative arrangements, such as backup power supply or stable internet connectivity, to ensure uninterrupted participation throughout the auction.

System Requirements
It is the user’s sole responsibility to ensure that their hardware, software, and internet connection meet the necessary system requirements to access and use the JTR Online eBidding Portal effectively.

Service Interruption Disclaimer
The Auctioneer cannot and will not be held responsible for any interruption in service, system error, or omission that may occur. JTR Auction House does not guarantee continuous, uninterrupted, or error-free access to the eBidding portal.

The bidder acknowledges that the auction is conducted electronically and relies on hardware and software that may malfunction without prior warning. In the event of such malfunction, the Auctioneer reserves the sole discretion to:
• Void any affected sale,
• Temporarily suspend bidding, or
• Re-sell the affected lot(s).
The decision of the Auctioneer is final.

Limitation of Liability
Under no circumstances shall JTR Auction House be liable for any direct or indirect loss or damages arising from:
i) Incorrect or improper use of the JTR Online eBidding Portal;
ii) Internet connectivity failures or technical issues experienced by the bidder or their Internet Service Provider;
iii) Inability of the bidder to submit a bid due to hardware, software, or other personal/local technical issues.